Introducing Support Center Plus 11.0
with account management, billing contracts, customer support portal, live chat and more
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Why SupportCenter Plus?
Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request tracking & automation
Automates the process of creating, organizing, tracking requests into a seamless process.
Portal
Lets each division of your organization define their product or service specific configuration and work as independent units.
Account and contact management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Knowledge base
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Customer portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Organizations using SupportCenter Plus
World’s Largest Organizations Rely On SupportCenter Plus
Why SupportCenter Plus?
Mobile access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Multi-language support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Add-ons & integrations
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Try SupportCenter Plus For Free
- Access a single downloadable file for all 3 editions of ServiceDesk Plus on Windows or Linux machines
- Get a link to the live online demo
- Schedule a personalised one-to-one demo with one of our Product Experts
More Info
Office Hours: 9:00 – 18:00
Email: sales@sertalink.com
Phone: 32(0)3.337.17.01