SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Why SupportCenter Plus?

Multi-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

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Account and contact management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

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Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

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Request tracking & automation

Automates the process of creating, organizing, tracking requests into a seamless process.

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Knowledge base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

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Time tracking and billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

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Portal

Lets each division of your organization define their product or service specific configuration and work as independent units.

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Customer portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

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Reports, dashboards and KPLs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

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“Prior to SupportCenter Plus we were using dozens of spreadsheets, and SupportCenter Plus replaced all our tedious incident tracking processes.”

“As we grew, we understood that the Microsoft SharePoint web forms we used were insufficient, we needed better capabilities for reporting & integration with our other software systems and hence we chose SupportCenter Plus.”

“The fact that each case will have its own ID number means we can follow everything automatically and get statistics on all aspects of each case.”

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Why SupportCenter Plus?

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.