SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

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Multi-Channel Communication
Email Response Management
Customer Portal
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Knowledge Base and Solutions
Computer Telephony Integration
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Contracts and SLA Management
Reports, Dashboards, and KPIs
Account & Contact Management
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API Integration
Mobile Access
Multi-Language Support
“Prior to SupportCenter Plus we were using dozens of spreadsheets, and SupportCenter Plus replaced all our tedious incident tracking processes.”

“As we grew, we understood that the Microsoft SharePoint web forms we used were insufficient, we needed better capabilities for reporting & integration with our other software systems and hence we chose SupportCenter Plus.”

“The fact that each case will have its own ID number means we can follow everything automatically and get statistics on all aspects of each case.”

Why SupportCenter Plus?

Multi-Channel Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Self-service portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time Tracking & Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

More Benefits

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Try SupportCenter Plus For Free

  • Access a downloadable file for SupportCenter Plus
  • Get a link to the live online demo
  • Schedule a personalised one-to-one demo with one of our Product Experts
Standard
  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Help Desk Reports
  • Account & Contact Management
  • Tasks & Events
Professional
  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey
Enterprise
  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey
  • API
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