SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Why SupportCenter Plus?

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Account and contact management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Request tracking & automation

Knowledge base
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Time tracking and billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Portal
Lets each division of your organization define their product or service specific configuration and work as independent units.

Customer portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Reports, dashboards and KPLs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Why SupportCenter Plus?

Mobile access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Organizations using SupportCenter Plus

World’s Largest Organizations Rely On SupportCenter Plus

Try SupportCenter Plus For Free
- Access a downloadable file for SupportCenter Plus
- Get a link to the live online demo
- Schedule a personalised one-to-one demo with one of our Product Experts
Standard
- Account and Contact Management
- Request Tracking
- Knowledge Base
- SLA Management
- Tasks
- Help Desk Reports
- API
Professional
- Help Desk Management
- Customer Portal
- Billing Contracts
- Product Catalog
- Active Directory Integration
- Reports and Dashboards
- Survey
- API
Enterprise
- Help Desk Management
- Customer Portal
- Billing Contracts
- Product Catalog
- Active Directory Integration
- Automation bundle
- Reports and Dashboards
- Survey
- Live Chat
- API