ServiceDesk Plus MSP: All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers​

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

The Complete Help Desk for MSPs

Account Management

Manage multiple clients

Rebrand

Provide personalized service

Incident Management

Gain control of your help desk

Service Catalog

Optimized service delivery

Knowledge Base

Provide quicker resolutions

Technician Auto Assign

Automate ticket assignment

Integrated Remote Control

Take control over workstations

Service Level Agreement

Solve tickets on time, every time

Automated billing

Increase profitability

Change Management

Manage changes with precision

IT Project Management

Organize IT projects better

Asset Management

Gain visibility and control

Agent Based Scan

Discover all IT assets

CMDB

Gain in-depth visibility

Problem Management

Eliminate recurring incidents

Purchase & Contract

Centrally manage purchases & contracts

Reports

Gain IT help desk intelligence

MSP Business Dashboard

Monitor your business’ health

Time Sheet

Track your hours accurately

Field service management

Schedule jons efficiently

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Try ServiceDesk Plus MSP For Free

  • Access a single downloadable file for all three editions of ServiceDesk Plus MSP
  • Get a link to the live online demo
  • Get a link to the live online demo
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Product

Standard

Field service management

  • The perfect starter kit to get your ticketing right.

  • -Account management

  • -Incident management

  • -Knowledge base

  • -SLA management

  • -Self service portal

  • -Help desk reports

  • -Automated billing

  • -QuickBooks integrations

Professional

help desk + asset management

  • The right package for integrated IT Asset management.

  • -Help desk management

  • -Asset management

  • -Asset depreciation assessment

  • -Purchase and contracts management

Enterprise

help desk + change + asset + project

  • The full-fledged ITSM suite with all features that an IT service desk needs.

  • -Service catalog

  • -Change management

  • -Project management

  • -Problem management

  • -CMDB

  • -Computer Telephony integration

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