ServiceDesk Plus MSP: All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
The Complete Help Desk for MSPs

Account Management
Manage multiple clients

Rebrand
Provide personalized service

Incident Management
Gain control of your help desk

Service Catalog
Optimized service delivery

Knowledge Base
Provide quicker resolutions

Technician Auto Assign
Automate ticket assignment

Integrated Remote Control
Take control over workstations

Service Level Agreement
Solve tickets on time, every time

Automated billing
Increase profitability

Change Management
Manage changes with precision

IT Project Management
Organize IT projects better

Asset Management
Gain visibility and control

Agent Based Scan
Discover all IT assets

CMDB
Gain in-depth visibility

Problem Management
Eliminate recurring incidents

Purchase & Contract
Centrally manage purchases & contracts

Reports
Gain IT help desk intelligence

MSP Business Dashboard
Monitor your business’ health

Time Sheet
Track your hours accurately

Field service management
Schedule jons efficiently
Try ServiceDesk Plus MSP For Free
- Access a single downloadable file for all three editions of ServiceDesk Plus MSP
- Get a link to the live online demo
- Get a link to the live online demo
Standard
Field service managementThe perfect starter kit to get your ticketing right.
-Account management
-Incident management
-Knowledge base
-SLA management
-Self service portal
-Help desk reports
-Automated billing
-QuickBooks integrations
Professional
help desk + asset managementThe right package for integrated IT Asset management.
-Help desk management
-Asset management
-Asset depreciation assessment
-Purchase and contracts management
Enterprise
help desk + change + asset + projectThe full-fledged ITSM suite with all features that an IT service desk needs.
-Service catalog
-Change management
-Project management
-Problem management
-CMDB
-Computer Telephony integration