ServiceDesk Plus MSP

ServiceDesk Plus 10.5 now with field service management, the MSP Business dashboard, and more!

ServiceDesk Plus MSP: All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers​

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

The Complete Help Desk for MSPs

Account Management

Manage multiple clients


Provide personalized service

Incident Management

Gain control of your help desk

Service Catalog

Optimized service delivery

Knowledge Base

Provide quicker resolutions

Technician Auto Assign

Automate ticket assignment


Provide personalized service

Integrated Remote Control

Take control over workstations

Service Level Agreement

Solve tickets on time, every time

Automated billing

Increase profitability

Change Management

Manage changes with precision

IT Project Management

Organize IT projects better

Asset Management

Gain visibility and control

Agent Based Scan

Discover all IT assets


Gain in-depth visibility

Problem Management

Eliminate recurring incidents

Purchase & Contract

Centrally manage purchases & contracts


Gain IT help desk intelligence

Time Sheet

Track your hours accurately


Gain in-depth visibility

Try ServiceDesk Plus MSP For Free

  • Access a single downloadable file for all three editions of ServiceDesk Plus MSP
  • Get a link to the live online demo
  • Get a link to the live online demo