Managed Services

Quick Response Time

i

Ticket System

Dedicated Engineer

Degrees of Services

Silver Service

Ticket Handling

Providing Feedback 

 

Silver Plus

Ticket Handling

Incident Handling

Dedicated Engineer 

}

Within 8h Response Time

Gold Service

Ticket Handling

Providing Feedback

 

Gold Plus

Ticket Handling

Incident Handling

Dedicated Engineer

}

Within 6h Response Time

Platinum Service

Ticket Handling

Providing Feedback 

 

Platinum Plus

Ticket Handling

Incident Handling

Dedicated Engineer

}

Within 2h Response Time

L

Add-Ons

L

Point Sytem

Some of our references

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