Quick Response Time
Ticket System
Dedicated Engineer
Degrees of Services

Silver Service
Ticket Handling
Providing Feedback
Silver Plus
Ticket Handling
Incident Handling
Dedicated Engineer
Within 8h Response Time

Gold Service
Ticket Handling
Providing Feedback
Gold Plus
Ticket Handling
Incident Handling
Dedicated Engineer
Within 6h Response Time

Platinum Service
Ticket Handling
Providing Feedback
Platinum Plus
Ticket Handling
Incident Handling
Dedicated Engineer