Analytics Plus

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Why Analytics Plus? 

Get a head start with out-of-the-box analytics

Save hours of your time and find the insights you need. Analytics Plus integrates seamlessly with several popular IT applications and offers prebuilt reports and dashboards to help you get started with analytics right away. Slice and dice data, drill down to view details, and customize these reports to create your own KPIs or metrics.

Envision the future

Now you can confidently plan your IT budget or staffing requirements, and prepare for sudden changes in your business. Analytics Plus’ powerful forecasting algorithm analyzes historical data to predict accurate forecasts for the future.

Connect to any data source

Bring in data hosted in the cloud or on-premise databases. Import from web feeds, spreadsheets, and flat files like Microsoft Excel, CSV, HTML, JSON, XML etc., as well as from cloud drives such as Box, Dropbox, Google Drive, and OneDrive. Analytics Plus will auto-analyze your data to create impactful reports in seconds. No technical expertise required.

Securely share and collaborate in real time

Export, email, embed, and publish visualizations, and schedule reports or dashboards for bulk sharing. Use fine-grained access controls and maintain complete control over who can view or interact with your data.

You can also use Analytics Plus’ in-line comments to tag other users and collaborate contextually in real time.

Make faster decisions using AI

Analytics Plus features a built-in AI-assistant that enables anyone in the organization from the CTO and network operations center (NOC) teams to help desk managers, front-line technicians, and support engineers to ask or type questions, and get instant responses in the form of rich visualizations.

Be in the know, always

Staying abreast of changes in your data will no longer be a hassle. You can set up threshold-based alerts for important events and notify relevant stakeholders; for example, when SLA compliance dips below 95 percent or daily backlogs crosses 100. Alerts will be sent via email and in-app notifications.

Blend data from multiple sources

Blend and merge data from multiple sources that you want to analyze together. For example, you can combine data from infrastructure monitoring applications and help desk applications to measure the true impact of network outages on various organizational units.

Out-of-the-box integrations for your IT applications

ServiceDesk Plus

Better manage your service queue and increase operational efficiency.

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SupportCenter Plus

Enhance customer experiences with advanced analytics

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Patch Manager Plus

Gain actionable insight to priotize patch deployment.

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Password Manager Pro

Analywe user behavior and secure your privileged accounts.

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ServiceDesk Plus MSP

Get a complete overview of all managed accounts under one roof

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Desktop Central

Get vital data to secure all your corporate devices.

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Gain powerful insights into your network performance

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Jira Soft

Optimize project execution armed with the right insights

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Empower your help desk staff with insights so they can deliver extraordinary services.

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Mobile Device Manager

Analyze mobile audit history and discover security risks faster.

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Applications Manager

Make strategic decisions by analyzing app monitoring data.

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Track important help desk metrics and make informed decisions.

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Try Analytics Plus For Free

  • Access a single downloadable file for all 3 editions of ServiceDesk Plus on Windows or Linux machines
  • Get a link to the live online demo
  • Schedule a personalised one-to-one demo with one of our Product Experts