Build better customer experience and business transparency with a free status page

When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. StatusIQ provides customizable and reliable status pages for your digital business.

INCIDENTS

Don’t keep your customers in the dark

Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page with details like current status, severity, and affected services. Also, customers appreciate information regarding the progress your team is making towards a resolution. Keep them in the loop by adding frequent updates to the incident.

CUSTOMIZATION

Your status page in your own brand

Showcase and preserve your branding throughout the entire incident lifecycle. Upload your logo and favicon, map a custom domain like status.yourbusiness.com to the default address, and authorize StatusIQ to send notifications on behalf of your email domain to improve recognition with your customers.

MAINTENANCE

Help your customers plan ahead

Sometimes, you have to inform your customers about upcoming maintenance events to help them prepare for any potential impact. With StatusIQ status page, you can create a one-time or recurring maintenance schedule that automatically updates the status page regarding the timing of these events and sends email notifications.

NOTIFICATIONS

Drive down ticket volume during outages

Your customers don’t want to visit your status page every time they’re unable to access your service, and you don’t want your support agents wasting time answering the same questions over and over. Send out notifications to your customers via email or SMS, or enable them to access updates via RSS. You can also help your end users avoid alert fatigue by enabling them to opt-in for notifications from the services they care about.

POSTMORTEM

Build trust with your customers

Once an incident is resolved, customers expect additional information about the service disruption. With Postmortem, you can write an accurate account of what happened, from root cause to future safeguards, and publish the content. You can also add tables and links to provide more context, and format text using our rich text editor to emphasize key portions in your message.

How Site24x7 StatusIQ helps you and your team

Marketing

Tweeting business-as-usual in the midst of a service disruption can be challenging and, if handled inappropriately, can be damaging to your brand

  • Ensure your team stays current with ongoing resolution efforts.
  • Showcase historical uptime and demonstrate reliability to your prospects.

Support

When users aren’t able to access your service, they need to know whether the problem is related to their system or yours.

  • Provide up-to-date information to your customers.
  • Enable self-diagnosis, so users can confirm if what they’re experiencing is related to the service disruption.

Operations

With application workloads deployed across the globe, incident resolution is no longer an individual game, it’s a team sport

  • Respond faster to outages.
  • Alert internal team members, stay on the same page, and work together.

Product

X