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IT help desk software
Built to supercharge your IT help desk
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Best practice ITSM capabilities designed for your IT help desk
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Incident Management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
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Problem Management
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
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Veranderingsmanagement
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
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SERVICE CATALOG
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
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CMDB
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
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IT PROJECT MANAGEMENT
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
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Reports
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
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Integrations
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
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Asset Management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Try ServiceDesk Plus On-Demand For Free
- Register your details for a free trial of the full Enterprise edition of ServiceDesk Plus On-Demand (cloud hosted for you)
- Plan een gepersonaliseerde één-op-één demo met een van onze productexperts
standaard
The perfect starter kit to get your ticketing right.
professioneel
The right package for integrated IT Asset management.
- Help desk management
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase &
contracts management
Enterprise
The complete ITIL ready ITSM suite with all features that an IT service desk needs.
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Try Servicedesk Plus Ondemand Cloud For Free
- Access a single downloadable file for both editions of ADSelfService Plus
- Get a link to the live online demo
- Schedule a personalised one-to-one demo with one of our Product Experts