eSentire Security Operations Center
We Stand Guard 24/7 So You Don’t Have To
At eSentire, we deliver so much more than traditional SOC-as-a-Service. Our team of 24/7 Security Operations Center (SOC) Cyber Analysts will pick up the phone – live – to provide expertise, peace of mind, and complete response when you need it most.
Around-the-clock Elite Protection with the eSentire SOC Team
Our global 24/7 SOC team is staffed with Elite Threat Hunters and experienced Cyber Analysts with CISSP and OSCP accreditations. Our open XDR cloud platform automatically disrupts high-fidelity threats, so our SOC team can focus on multi-signal investigation, threat containment and response, day or night.
Go beyond threat detection with eSentire SOC-as-a-Service. Supported by our industry-renowned Threat Response Unit (TRU), our SOC team delivers 24/7 security monitoring, hypothesis-driven threat hunting, threat disruption, containment, and complete response.
The result?
We stop even the most advanced cyberattacks before they disrupt your business.
What You Can Expect from eSentire’s
SOC-as-a-Service
24/7 Live SOC Cyber Analyst Support
OUR DIFFERENCE
24/7 Live SOC Cyber Analyst Support
YOUR RESULTS
Get immediate support and expertise from our SOC team 24/7. Speak with a live analyst who is already engaged and initiating expert-level response as an extension of your team.
Elite Threat Hunters on Every Shift
OUR DIFFERENCE
Elite Threat Hunters on Every Shift
YOUR RESULTS
Remain confident that each SOC shift team is supported by mature technical experts who perform global threat sweeps and proactively hunt threats across your environment based on the latest intelligence from our Threat Response Unit.
Advanced Certification and Training Program
OUR DIFFERENCE
Advanced Certification and Training Program
YOUR RESULTS
Get expert guidance from a SOC team that is highly certified and experienced. With an average tenure of 6 years and a 95%+ retention rate, our team proudly holds advanced certs including SSCP, CSAP, CISSP, Security+, Network+, Linux +, Server +, and more.
Powerful Open XDR Cloud Platform Support
OUR DIFFERENCE
Powerful Open XDR Cloud Platform Support
YOUR RESULTS
If an orchestrated response isn’t possible, our platform equips our SOC team with the insights they need to perform deep investigation and execute manual containment, delivering a Mean Time To Contain of 15 minutes.
Industry-Leading Research and Models from TRU
OUR DIFFERENCE
Industry-Leading Research and Models from TRU
YOUR RESULTS
Our SOC team is supported by top research and machine learning experts, so you benefit from improved detection, response, and timely threat advisories.
TWO 24/7 SECURITY OPERATIONS CENTERS
Waterloo, ON, Canada
Cork, Ireland
Additional analysts operating across the US, EMEA and APAC to support our global MDR Operations.
HIGHLY CERTIFIED SOC TEAM
Our SOC team holds advanced credentials, including SSCP, OSCP, CSAP, CISSP, Security+, Network+, Linux+, Server+ and more.
MATURE OPERATIONS
We are PCI Compliant, SOC 2 and ISO27001 certified, delivering cutting-edge SecOps, optimized staffing and workload management, quality assurance, and complete 24/7 support.
The Value of eSentire’s 24/7 Global SOCs
Learn about the value of eSentire’s global SOCs and how our Cyber Analysts work as an extension of your team 24/7 to deliver security monitoring, hypothesis-driven threat hunting, threat disruption, containment, and complete response.
Build vs Buy SOC
Deciding whether to build a Security Operations Center in-house? When you combine the people, process, and technology required to make a 24/7 security operation successful, its cost is conservatively estimated at over $2M annually. For a mid-sized organization, here’s the breakdown of the annual investment required to build a DIY security operations program:
SECURITY OPERATIONS CENTER PRICING CALCULATOR
Should you build your own SOC in-house or partner with an MDR provider to outsource SOC capabilities?
Solving the Cybersecurity Skills Gap with 24/7 Expertise
We apply a six-point methodology to how we develop and retain skilled cybersecurity professionals. This process has been refined over the last decade as we have expanded globally, and has resulted in a distinct competitive advantage given the well-documented global skills shortage.
Establishing a SOC Talent Pipeline
Recruiting top talent for our SOC Cyber Analyst positions begins with the educational relationships we formed in the Waterloo and Cork regions. That’s why we encourage elementary, high school, and college students to pursue careers in cybersecurity. Our partnerships with local colleges, universities, municipal boards and not-for-profit organizations help us maintain a robust pipeline of talent for our expanding security operations. Our leadership team is actively engaged with many educational and advisory boards, providing recommendations on information security program training.
How We Reduce Turnover and Prevent Burnout to Provide the Best SOC-as-a-Service
8-hour ShiftsWe rotate three (3), 8-hour shifts per day to keep our team fresh and engaged, instead of the 12-hour industry norm. |
Intelligent SOC Shift StaffingWe base our staff presence on investigative data insights and balance skills across our Cyber Analysts, Elite Threat Hunters, Threat Response Unit, and other technical experts on a 24/7 basis. |
Mentorship ProgramAfter they complete training, new SOC Analysts are paired with a senior SOC team member in a pilot/co-pilot model so they learn as productively as possible. |
Encouraged PTOWe have a flexible vacation policy so our team can take the time they need to create a productive and healthy balance. |
eSentire SOC Quality Assurance Measures
No matter what, we guarantee that your call will be answered live every time by a trained SOC Cyber Analyst, day or night. Plus, we perform regular audits of our service and investigations, sharing the results across our team so we can continuously improve the service we deliver.
Accelerating the Efficiency of our SOC-as-a-Service
Our XDR platform disrupts high fidelity threats, recognizing malicious IOCs and IPs that can be automatically blocked and contained. That way, our SOC team and Elite Threat Hunters spend their time on higher-priority security events.
If an orchestrated response isn’t possible, our XDR platform enables the SOC Cyber Analysts to perform deep threat investigation and execute manual containment, when required, with a Mean Time to Contain of only 15 minutes. Plus, every positive SOC Investigation fuels the Security Network Effects across our global customer base. We add over 200 malicious IOCs and IPs to our global block list daily to continue to improve customer defenses.
Continuous SOC Education and Certification
Our SOC onboarding and training process is managed by a dedicated team of learning professionals. We are committed to advancing the certifications and cyber education of our SOC Cyber Analysts.
Career Progression
With 100+ internal promotions in the last 12 months and multiple paths for our SOC Cyber Analysts to progress in their careers, our team develops the specific expertise needed to protect your business.
- Sales Engineering
- Threat Response Unit (TRU)
- Vulnerability Management Team
- Distinguished Security Practitioner
- Penetration Testing
24/7 Threat Detection and Response:
Others Claim It. We Prove It.
We have discovered some of the most dangerous threats and nation-state attacks in our space, including the Kaseya MSP breach, the malicious more_eggs malwareet Gootloader malware attacks. Our Elite Threat Hunters also tracked the identity of VENOM SPIDER, the threat actor behind one of the most capable and stealthy malware suites—Golden Chickens.
As part of our 24/7 MDR service, you receive our latest Threat Response Unit reports and Security Advisories.
WE OWN THE R IN MDR
See eSentire in Action
An effective defensive posture requires process, technology and most importantly human expertise for combat-level containment and response. You can’t battle these types of cyberattacks alone. Learn how eSentire MDR responded to emerging threats, including zero-day and ransomware attacks, with a balance of automated platform disruptions and hands-on expertise for investigation & manual cyber threat containment.
ZERO-DAY ATTACK
A Review of the Zero-Day Attacks Impacting the Kaseya VSA Platform
Watch this video with one of eSentire’s Elite Threat Hunters, Spence Hutchinson, as he reviews the Kaseya VSA supply chain attacks and how eSentire’s Security Operations Center (SOC) & Threat Response Unit (TRU) were able to quickly respond on our customer’s behalf and notify Kaseya of the breaches.
RANSOMWARE ATTACK
Malicious BestCrypt Detection Uncovers Full Blown Ransomware Attack at 3am
Watch this video as to see how a Fortinet vulnerability led to a ransomware attack impacting 250 endpoints in a customer’s environment. Original detection engineering developed by TRU identified the malicious use of BestCrypt and our 24/7 SOC Cyber Analysts immediately contained the attack and reversed the encryption.
Prioritizing Customer Service and Complete Response
For 20+ years, we have been protecting businesses with security that scales. We work hard to earn our reputation as the Authority in Managed Detection and Response, each and every day. Our customer satisfaction scores demonstrate our commitment to service excellence and continuous improvement in everything we do.
