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ServiceDesk Plus

IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Built to supercharge your IT help desk

Best practice ITSM workflows

Powerful integrations with IT management apps

Smart Automation

Extensive reporting capabilities

Codeless customizations

Smart Automation

Dashboard Overview

Home

Comprehensive overview of your requests in ServiceDesk Plus with a tasks panel and system wide announcements that enable an administrator or a technician to take any necessary action.

Scheduler

The ServiceDesk Plus scheduler shows the number of open requests, problems, changes, tasks and reminders for a technician in a given month. The availability of a technician can be viewed from the technician availability chart, and, if necessary, the tasks, requests, problems and changes re-assigned to other technicians.

Dashboards

Graphical display of real-time information, consolidated and arranged in a single view, so that it can be easily monitored. Dashboards display various statistical data related to the number of Requests, Changes, Problems, Assets, Software, POs and Contracts based on various criteria. Customisable by adding new dashboards, widgets and organising widgets.

Request Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Problem Management

Classify, analyse, and close problems. Analyse root causes and reduce repeat incidents to boost your IT help desk’s productivity.

La gestion du changement

Classify, analyse, and close problems. Analyse root causes and reduce repeat incidents to boost your IT help desk’s productivity.

Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

Asset Inventory Management

Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.

CMDB

Track and manage all configuration items and map their relationships and dependencies. Visually analyse the impact of changes and outages for informed decision making.

Purchase Order Management

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

Contract Management

Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expirations.

Reports

Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

Try ServiceDesk Plus For Free

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