{"id":11781,"date":"2021-07-23T17:01:50","date_gmt":"2021-07-23T15:01:50","guid":{"rendered":"https:\/\/sertalink.com\/?page_id=11781"},"modified":"2021-07-23T17:01:52","modified_gmt":"2021-07-23T15:01:52","slug":"site24x7-statusiq-2","status":"publish","type":"page","link":"https:\/\/sertalink.com\/fr\/site24x7-statusiq-2\/","title":{"rendered":"Site24x7 StatusIQ"},"content":{"rendered":"

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Build better customer experience and business transparency with a free status page<\/span><\/p>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

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When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. StatusIQ provides customizable and reliable status pages for your digital business.<\/p>\n<\/div>\n

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<\/div>\n<\/div>\n<\/section>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default”][et_pb_column _builder_version=”4.9.2″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

INCIDENTS<\/b><\/span><\/p>\n

Don’t keep your customers in the dark<\/span><\/h4>\n

Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page with details like current status, severity, and affected services. Also, customers appreciate information regarding the progress your team is making towards a resolution. Keep them in the loop by adding frequent updates to the incident.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/sertalink.com\/wp-content\/uploads\/2021\/07\/create-incident-desktop-1400w.png” _builder_version=”4.9.2″ _module_preset=”default” title_text=”create-incident-desktop-1400w” align=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”|67px||67px||true”][\/et_pb_image][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

CUSTOMIZATION<\/b><\/span><\/p>\n

Your status page in your own brand<\/span><\/h4>\n

Showcase and preserve your branding throughout the entire incident lifecycle. Upload your logo and favicon, map a custom domain like\u00a0<\/span>status.yourbusiness.com<\/i>\u00a0<\/span>to the default address, and authorize StatusIQ to send notifications on behalf of your email domain to improve recognition with your customers.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/sertalink.com\/wp-content\/uploads\/2021\/07\/status-page-customization-options-desktop-1400w.png” _builder_version=”4.9.2″ _module_preset=”default” title_text=”status-page-customization-options-desktop-1400w” align=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”|67px||67px||true”][\/et_pb_image][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

MAINTENANCE<\/b><\/span><\/p>\n

Help your customers plan ahead<\/span><\/h4>\n

Sometimes, you have to inform your customers about upcoming maintenance events to help them prepare for any potential impact. With StatusIQ status page, you can create a one-time or recurring maintenance schedule that automatically updates the status page regarding the timing of these events and sends email notifications.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/sertalink.com\/wp-content\/uploads\/2021\/07\/schedule-maintenance-desktop-1400w.png” _builder_version=”4.9.2″ _module_preset=”default” title_text=”schedule-maintenance-desktop-1400w” align=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”|67px||67px||true”][\/et_pb_image][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

NOTIFICATIONS<\/b><\/span><\/p>\n

Drive down ticket volume during outages<\/span><\/h4>\n

Your customers don’t want to visit your status page every time they’re unable to access your service, and you don’t want your support agents wasting time answering the same questions over and over. Send out notifications to your customers via email or SMS, or enable them to access updates via RSS. You can also help your end users avoid alert fatigue by enabling them to opt-in for notifications from the services they care about.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/sertalink.com\/wp-content\/uploads\/2021\/07\/email-sms-notifications-desktop-1400w.png” _builder_version=”4.9.2″ _module_preset=”default” title_text=”email-sms-notifications-desktop-1400w” align=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”|122px||122px||true”][\/et_pb_image][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

POSTMORTEM<\/span><\/span><\/p>\n

Build trust with your customers<\/span><\/h4>\n

Once an incident is resolved, customers expect additional information about the service disruption. With\u00a0<\/span>Postmortem<\/i>, you can write an accurate account of what happened, from root cause to future safeguards, and publish the content. You can also add tables and links to provide more context, and format text using our rich text editor to emphasize key portions in your message.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/sertalink.com\/wp-content\/uploads\/2021\/07\/incident-postmortem-desktop-1400w.png” _builder_version=”4.9.2″ _module_preset=”default” title_text=”incident-postmortem-desktop-1400w” align=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”|122px||122px||true”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default”][et_pb_column _builder_version=”4.9.2″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” text_font_size=”30px” text_text_color=”#000000″ hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

How Site24x7 StatusIQ helps you and your team<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” column_structure=”1_3,1_3,1_3″][et_pb_column _builder_version=”4.9.2″ _module_preset=”default” type=”1_3″][et_pb_blurb title=”Marketing” _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ header_text_color=”#000000″]<\/p>\n

Tweeting business-as-usual in the midst of a service disruption can be challenging and, if handled inappropriately, can be damaging to your brand<\/p>\n

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  • Ensure your team stays current with ongoing resolution efforts.<\/li>\n
  • Showcase historical uptime and demonstrate reliability to your prospects.<\/li>\n<\/ul>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column _builder_version=”4.9.2″ _module_preset=”default” type=”1_3″][et_pb_blurb title=”Support” _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ header_text_color=”#000000″]<\/p>\n

    When users aren’t able to access your service, they need to know whether the problem is related to their system or yours.<\/p>\n

      \n
    • Provide up-to-date information to your customers.<\/li>\n
    • Enable self-diagnosis, so users can confirm if what they’re experiencing is related to the service disruption.<\/li>\n<\/ul>\n

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      With application workloads deployed across the globe, incident resolution is no longer an individual game, it’s a team sport<\/p>\n

        \n
      • Respond faster to outages.<\/li>\n
      • Alert internal team members, stay on the same page, and work together.<\/li>\n<\/ul>\n

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        Build better customer experience and business transparency with a free status page When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. 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